Support
How can we help?
Quick answers to common questions, and a real person when you need one.
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Email support
Real people read every message. We usually reply within two business days.
sycamorehillstudios@outlook.com -
Join a household
Got an invite code from your partner? Enter it to open the invite in the app.
Enter an invite code -
Delete your account
How to delete your account and data, in the app or by email.
Account deletion
Planning
How do I build a meal plan?
On the Plan tab, tap “Start your meal plan.” Choose “Build it for me” and pick how many dinners you want, then swipe through the plans Hearth makes and tap “Use this plan.” Or choose “I’ll pick,” tap + on the recipes you like, and tap the MEALS button to review.
Can I change servings for one recipe?
Yes. Open the recipe and use the servings stepper, from 1 to 12. The grocery list updates to match, and the items you’ve already checked stay checked.
How do I swap a meal I don’t like?
In the auto builder, tap a meal and choose “Swap this meal” to see 5 alternatives ranked by how well they fit the rest of the plan. After the plan is built, use the “…” menu on the Plan tab and choose Edit plan.
Groceries and stores
Why did an item move to “Check your pantry”?
Staples like salt, oil and flour go there so they aren’t bought every week. Tap “Need it” to move one onto your list. Set what you always have in Settings → Pantry staples.
Which stores can I order from?
Kroger, with Hearth Pro. Tap “Shop online” at the bottom of the Groceries tab, connect your Kroger account and pick your store. Hearth matches each item to a product, you review and swap anything you like, and the items are added to your Kroger cart. Then check out with Kroger. For any other store, share or print your list.
Does the list work in a store with bad signal?
Yes. Your list is saved on your phone, so checking items off works offline. Changes sync with your household when you’re back online.
Recipes and import
How do I import a recipe from a website?
In the Recipes tab, tap + and paste a link, or use your browser’s Share button and choose Hearth. You can also browse recipe sites inside Hearth and tap “Save recipe.” Review the ingredients and steps, then save.
An import came out wrong. What can I do?
Lines Hearth wasn’t sure about are marked with a warning icon on the review screen. Tap any line to fix it, or open the recipe later and choose Edit. If a site never imports well, email us the link.
Household sharing
How do I invite my partner?
Go to Settings → Household and tap “Share invite.” Send them the link, or read out the 8-character code. They install Hearth, sign in with their own account, and join. Invites expire after 7 days.
My invite link doesn’t open the app.
Make sure Hearth is installed, then open the link again. If it still opens in the browser, open “Join a household” at the bottom of this website, enter the code, and tap “Open in Hearth.”
Hearth Pro
How do I cancel or change my subscription?
Subscriptions are managed in Google Play. Open the Play Store app, tap your profile, then Payments & subscriptions → Subscriptions → Hearth. Cancelling stops the next renewal, and Pro stays on until the end of the period you paid for. Deleting the app or your account doesn’t cancel it.
How does the free trial work?
Eligible new subscribers get a 7-day free trial on the annual plan. You won’t be charged if you cancel in Google Play before the trial ends. Otherwise the annual plan ($39.99/year) starts when the trial ends.
I switched phones and lost Pro.
Sign in to Hearth with the same account, then go to Settings → Subscription and tap “Restore purchases.” Make sure the phone uses the same Google account you subscribed with.